Terms and Conditions
These terms and conditions apply to the use of this website and in accessing or using or browsing this website and/or purchasing goods from this website; you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, then you must refrain from using this website.
For the purposes of these terms and conditions, "this website" shall mean www.ito.co.nz
Agreement to our conditions is required if you want to purchase anything from our website
If you intend to purchase goods through this website, you must confirm your acceptance of the website terms and conditions before we will process your order or payment.
In confirming your acceptance of the website terms and conditions, you also confirm that once your offer to purchase the goods is accepted by us, your order will constitute a binding contract between yourself and Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited.
Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited
Any reference to "Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited", "we", "our" or "us" in these terms and conditions shall mean Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited.
Information currency
Any information on this website is up to date at the time it is posted on the website, but is subject to variation at any time without notice. Errors and omissions are excepted.
Amendments to Terms and Conditions
We reserve the right to review and amend these terms and conditions and our disclaimer from time to time. Amendments will be effective immediately and Plumbing, Gasfitting And Drainlaying Industry Training Organisation Limited has no obligation to notify you of such amendments.
Specific Warnings
You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system. Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited does not accept responsibility or liability for any interference or damage to your computer system which arises in connection with your use of this website or any linked website.
Warranties
All information provided by this website is intended to be general in nature and you should not rely on it in connection with the making of any decision. While we have no reason to believe that any information contained on this website is inaccurate, incomplete or misleading, we do not warrant the accuracy, adequacy or completeness of such information. Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited does not accept any responsibility or liability for any loss or damage suffered as a result of reliance by you upon the accuracy, completeness or currency of information contained on this website.
Restricted Use
You are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not on-sell information obtained from this website without our permission.
If you wish to provide a hypertext or other link to this website, you must contact Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited for our permission. We may or may not consent to you linking another website to this website, and the decision is entirely ours.
Intellectual Property Rights
Copyright of all text, graphics, logos and designs used in this website is owned or licensed by Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited. You may access and print material from this website provided it is used for your personal use, and not for any commercial purpose. Any reproduction of information on this website must include an acknowledgement of Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited' intellectual property rights in the relevant context.
Linked Websites
This website may contain links to external websites.
Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited will not be responsible or liable for the content (including any liability arising out of any claim that the content of the linked website infringes the intellectual property rights of any third party) or privacy practices associated with any linked websites.
Any link to a website is provided to help you find sites containing information, products or services which may be of interest to you. No link to a website shall be construed as an endorsement or warranty, approval or recommendation by Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained or available on or from those linked websites.
We are not responsible for the privacy policy or practices of other websites, even if you have accessed those websites using links from this website, or you linked to this website from another website. We recommend you check the privacy policy of each website you visit.
Website Privacy Policy
All information collected through or in connection with this website is controlled, stored and held by Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited or its web service provider(s) in accordance with the Privacy Act 1993.
This Privacy Policy covers our use of information which is collected through or in connection with this website.
We may collect contact information about visitors to this website. This information may be used to:
- Send you news, information about our activities and general promotional material which we believe may be useful to you;
- Respond to queries or requests, or process orders or applications submitted by you;
- Monitor who is accessing this website or using the services offered on this website; and
- Profile the type of people accessing this website.
If you do not wish to have your personal information used in this manner or for any other specific purpose, please email info@ito.co.nz to advise us of this.
Use of CookiesWe may utilise "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit this website. A cookie does not identify you personally, but rather it identifies your computer. The type of information collected by way of a cookie includes your IP address, the date and time this website was accessed and what parts of this website were viewed and delivered. Your can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this Website.
If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still disclose that information if:
- We have your signed agreement to do so within a training agreement, but will only do so as specified
- We subsequently notify you of the intended use or disclosure and you do not object to that use of disclosure;
- We believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
- We are required by law to disclose that information.
We will preserve the content of any email you send us if we believe we have the legal requirement to do so. We may monitor your email content for trouble-shooting or maintenance purposes or if any form of email abuse is suspected.
Personal information which we collect (including your contact details, and, if relevant, credit card details) is kept confidential to the best of our ability. You will be aware, that we cannot guarantee the security of transmission over the Internet.
You are entitled to have access to any personal information relating to you which you have previously supplied to us over this website. You are entitled to edit or delete such information unless we are required by law to retain it.
If you wish to make an enquiry regarding any personal information relating to you which may be in our possession, please contact: info@ito.co.nz.
Security of Information
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. While Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited makes every effort to protect such information, Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited does not warrant and cannot ensure the security of any information which is transmitted to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information in accordance with the Privacy Act 1993 and our website Privacy Policy.
Termination of Access
We may terminate access to this website at any time without notice. Our disclaimer will nevertheless survive such termination.
Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited does not warrant that you will have continued access to this Website, and will not be responsible or liable for any loss, claims, costs, expenses, or damage, directly or indirectly incurred or resulting from or related to your inability to use or access this Website.
Disclaimer
Plumbing, Gasfitting And Drainlaying Industry Training Organisation Limited does not accept any responsibility or liability for any direct, indirect, incidental, consequential, special, exemplary or punitive damage, or for any loss of profit, income or any intangible losses, or any claims, costs, expenses, or damage, whether in contract, tort (including negligence), equity or otherwise, arising directly or indirectly from, or connected with, your use of this website or any linked website, or your reliance on information contained in or accessed through this Website, or the online purchase of goods, including the failure of any order to be processed or any goods to be delivered.
To the extent permitted by law, any condition or warranty, whether express or otherwise implied into these terms and conditions, including fitness for purpose is hereby excluded. However, nothing in these terms and conditions is intended to have the effect of contracting out of the provisions of the New Zealand Consumer Guarantees Act 1993 except to the extent permitted by that Act, and these terms and conditions are to be modified to the extent necessary to give effect to that intention.
If you are using this website or purchasing goods for business purposes, you agree that the New Zealand Consumers Guarantees Act 1993 does not apply.
Governing Law
This website and content has been developed in accordance with the laws of New Zealand. These terms and conditions, and any matters or disputes connected with this website or the online purchase of goods shall be governed by the law of New Zealand and the New Zealand courts shall have exclusive jurisdiction to hear and determine all claims in connection with this website and its use.
Complaints
If you have a complaint about the content of this website, please contact info@ito.co.nz
Policy for purchase of online goods and services
If you intend to purchase goods through this website, you must confirm your acceptance of the website terms and conditions before we will process your order or payment.
In confirming your acceptance of the website terms and conditions, you also confirm that once your offer to purchase the goods is accepted by us, your order will constitute a binding contract between yourself and Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited.
Ordering Goods
You may purchase goods this website for the price specified on this website by completing the online order form. Your order must contain your name, email address, credit card details and any other information requested.
Once your order has been processed you will receive an email confirming your details and the goods ordered. This will be your Goods and Services Tax invoice.
The dispatch of the goods from Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited will constitute our acceptance of your offer to purchase those particular goods. We provide no guarantee as to the availability of goods advertised through this website.
Payment for Goods
We will only accept credit card payment for orders placed through this website.
You will be liable for all orders placed using your credit card details and agree to indemnify Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited against any losses, claims or damages arising from the use or misuse of your credit card details by any other person.
Prices are:
inclusive of Goods and Services Tax, duties and other charges imposed or levied in New Zealand in connection with the supply of goods.
exclusive of any taxes, duties or other charges imposed or levied overseas in connection with the supply of goods outside of New Zealand.
exclusive of postage and packaging charges.
Ownership and title in the goods does not pass to you until we have received payment in full.
Price changes
We reserve our right to increase or decrease our prices without prior notice at any time.
Delivery of Goods
If your postal address is in New Zealand, we will strive to have the ordered goods dispatched and delivered to you within 10 working days of your order being placed with us.
If your postal address is outside New Zealand, we will use our best endeavours to have the ordered goods dispatched and delivered to you within 30 working days of your order being placed with us. We will charge you more for postage and packaging according to international postal rates.
Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited will not be liable for any delay in delivery of the ordered goods.
Damaged or Missing Goods
Risk of loss or damage to the goods passes to you upon dispatch of the goods to your postal address. However if , the goods are damaged or faulty when they are delivered to your postal address, please advise us, and return the damaged or faulty goods to Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited within 5 days of those goods being delivered. Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited will consider whether to replace the goods or provide a refund to you.
If the goods fail to arrive at your postal address within a reasonable time following your order being placed, please notify us. We may replace the goods free of charge.
Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited will comply with its obligations pursuant to the Consumer Guarantees Act 1993.
Return of Goods
If you change your mind regarding the purchase of goods after you have placed your order with us, please contact us to advise that you no longer require the goods.
We will decide whether to substitute those goods ordered for other goods of the same or lesser value or to provide a refund to you. The decision shall be wholly ours, and we are not obliged to accept 'change of mind' returns.
If we decide to substitute the goods or provide a refund to you, we will notify you, and will require the goods to be returned to us in the same condition as when the goods were dispatched and within 5 days of those goods being delivered to your postal address.
Any postage and packaging charges on returned goods are non-refundable.
Policy – payment of fees, payments, withdrawals, cancellations and refunds
Payment of Training Fees
Ministry of Education (MOE) A Guide to Student Enrolments, 31 August 2002 paragraph 14.4.1 states that – Students must pay tuition fees and course related costs as required by the Education Act 1989. Section 227(2) of the Education Act states that – No domestic student shall be or continue to be enrolled in a course of study or training – unless there have been paid – the tuition fee (and) all other fees''. Effectively this means that an Application for Enrolment/Training Agreement is not secured unless payment of fees, or a contract to pay fees, in full, has been made.
Application Fee
An Application for Enrolment fee is not required for a trainee entering into a training agreement.
Invoices
An invoice is issued once the Application for Enrolment/Training Agreement (see above procedures for enrolment) has been accepted. A student is enrolled when the invoice is paid in full. The invoice is due for prompt payment within eight (8) days of receiving the invoice and must be paid in full prior to the start of training.
Confirmation of Enrolment
This will be provided in the form of a receipt for payment of fees which are due eight (8) days after receipt of the invoice and before training starts.
Payment Options
Trainees have two options for payment:
Part payment on confirmation of acceptance. NB: This only applies to Plumbing Gasfitting & Drainlaying trainees, not Roofing.
Full payment on confirmation of acceptance. NB This applies to all Roofing trainees and is an option for Plumbing, Gasfitting and Drainlaying trainees from further fee increases.
Part Payment
This option spreads the cost of training across the full period of your study. This option does not protect you from fee increases which the ITO makes from time to time.
Full Payment
This option is required for all Roofing trainees. It is also offered to all Plumbing, Gasfitting and Drainlaying trainees, as once paid you are protected from further fee increases.
Withdrawal From or Cancelling a Training Agreement
Withdrawal from any training agreement must be submitted formally in writing to:
National Operations Manager,
Plumbing, Gasfitting and Drainlaying Industry Training Organisation Limited
PO Box 9951
Wellington.
The Plumbing, Gasfitting and Drainlaying Industry Training Organisation can not be held responsible for life circumstances that may affect a trainee's programme of training.
If a withdrawal is made at any stage during the training agreement eligibility for a refund of training fees will be assessed on a case-by-case basis. In all cases an administration fee will apply of 10% or $500 whichever is less (as laid down in the Education Act 1989,)
In general any other refund is determined on a case by case basis by:
- the nature of the reason for withdrawal
- time spent in the training programme
- direct costs incurred by the ITO.
Refund of FeesSimply deciding to not continue the training or dropping out means training fees are usually non-refundable and will be determined on a case by case basis. You must clearly state your reasons for withdrawing in your notification.
Should a trainee need to withdraw and not be eligible for a refund, the student may enter into another training agreement within one year and retain any left over value. The re-enrolment of a training agreement will be at the applicable cost for the type of training that the individual is accepted into. If training fees have gone up in the mean time, the individual will need to meet the existing training fee levels.
Deferments As per Ministry of Education guidelines, deferments are not recognised and hence will be treated as a withdrawal. Please see withdrawal policy above.
* Course of training = A component of education which contributes to a qualification i.e. a single course or series of courses. 29 October 2004
For all inquiries phone:The Plumbing Gasfitting and Drainlaying Industry Training Organisation Limited on 04 472 2099.
